Employee Services > Employees > Behavioral Health Care Benefit Services

Penn Behavioral Health provides behavioral health benefit management services to the University of Pennsylvania and its Health System. As a service to the members of the plans managed by Penn Behavioral Health, this website contains information that is helpful in understanding and using this benefit.

Privacy & Confidentiality

The success of any benefit administration program depends on building member confidence and trust. Individual and family privacy and confidentiality are paramount to PENN Behavioral Health. Our daily goal is to meet or exceed state and federal confidentiality requirements*.

Participation in PENN Behavioral Health Program will not jeopardize job security or opportunities for promotion. Only authorized PENN professionals have access to benefit records – they are not made part of the employer’s personnel files. Confidentiality has its limits in the behavioral health setting. Providers must take appropriate action if the participant is judged to be in imminent danger – or a potential threat to others.

For University of Pennsylvania members

Find a Provider
Benefit Design
Frequently Asked Questions
PENN Behavioral Health Questions and Answers
How to Submit Member Claims
Out of Network Claim Form (PDF)
Contacts
Plan Description (PDF)
Conversion of Benefits
UPHS Point of Service Plan (PDF)
PennCare Plan (PDF)
Retiree Plan (PDF)

For University of Pennsylvania Health System members

Find a Provider
Benefit Design
Frequently Asked Questions About Covered Services
University of Pennsylvania Health System PENN Behavioral Health Questions and Answer
How to Submit Member Claims
Out of Network Claim Form (PDF)
Contacts
Plan Description (PDF)
Conversion of Benefits (PDF)
PENNCARE PPO PLAN (PDF)
PENN Preferred POS Plans (PDF)

Please take a moment to complete the anonymous program assessment survey. Your feedback helps ensure we are meeting the needs of our clients.

Client Satisfaction Survey (Benefits)

Thank you for your participation.

To speak directly with a counselor, 24/7, call 1-888-321-4433