Welcome to the sample webinar entitled, "From Conflict to Peak Performance". This particular webinar has been delivered in a 'live' version for hundreds of audiences nationally and is relevant to most all managers. It offers very practical ideas, concepts, strategies and techniques to deal with difficult individuals and difficult situations. We hope you will find this online version engaging and applicable to your work related situations.

Our suggestion is:

• First take the pre-test (to measure your current skills and abilities).
• Then, watch the entire 20 minute webinar. You can print out the workbook that parallels the slides to facilitate taking notes or you can stop and complete the activities and questions on each workbook page if you have more time.
• Next, take the compliance exam to test your retention of the topic concepts.
• Finally, fill out the evaluation form (for your feedback) and take the post-test six weeks later to examine your proficiency in mastering these skills.

Please feel free to contact us by phone or e-mail us with questions, comments, or your current experiences with this topic and we will write or call you back with suggestions from the experts.

• Introductory Article
• PowerPoint Presentation
• Program Description/Learning Objectives
• Pre-Test
• Post-Test
• Workbook
• Program Script
• Compliance Exam
• Program Evaluation
• Telephonic/Electronic Support